Care Home in Porthill, Newcastle-under-Lyme
Florence House
About Florence House
Discover Florence House – Private & Local Authority Funded Care
Florence House, located in Porthill, Newcastle-under-Lyme near Stoke-on-Trent, is one of Safe Harbor’s leading care homes in Staffordshire.
We provide expert residential, respite, mental health support, and dementia care in a safe and welcoming environment at our care home Newcastle-under-Lyme. Our home features 36 modern bedrooms, cosy lounges, landscaped gardens, and a dedicated salon—perfect for creating a homely feel.
Our team delivers 24/7 person-centred care, supporting each resident to live with dignity, independence, and joy. Whether you’re looking for respite care in Stoke or long-term support at our care home Newcastle-under-Lyme for a loved one, Florence House is here to help. We welcome both Private & Local Authority funded residents.
Our Approach
At Florence House Care Home, we believe in personalised, compassionate care that prioritises dignity, comfort, and independence. Each resident receives a tailor-made Personal Care Plan, ensuring their individual needs and preferences are met. Our highly trained team fosters a warm, community-focused environment where residents feel at home. With 24/7 expert care, engaging social activities, and beautifully refurbished spaces, we create a supportive setting where residents can thrive. Whether for long-term care, dementia support, or short stays, we welcome both Private & Local Authority funded residents, and our approach is always centred on well-being, companionship, and quality of life.
Facilities
Florence House Care Home offers modern, comfortable facilities designed for relaxation and social engagement. With a selection of refurbished en-suite bedrooms, cosy lounges, and landscaped gardens create a homely atmosphere. Residents can enjoy freshly prepared meals in our dining areas, a dedicated salon with weekly hairdressing, and a range of social activities, all within a safe and welcoming environment.
Activities
We offer a varied programme of activities designed to keep residents active, engaged, and socially connected. From group exercise sessions and arts & crafts to music therapy and day trips, there’s always something to enjoy. Our approach ensures every resident can participate in activities that suit their interests and abilities, promoting well-being, companionship, and a fulfilling lifestyle.
See Our Care Home in Action!
Book a personalized tour today and experience the warmth and comfort we offer.
Frequently Asked Questions
What care does Florence House provide?
Florence House provides residential care, dementia care, respite care, day care, mental health support, and palliative care. We welcome both privately funded and Local Authority funded residents. Each resident receives a personalised care plan tailored to their individual needs.
What is Florence House’s CQC rating?
Florence House is rated Good by the Care Quality Commission (CQC). You can view the full inspection report on the CQC website at cqc.org.uk.
Where is Florence House and how do I get there?
Florence House is located on Porthill Bank, Porthill, Newcastle-under-Lyme, Staffordshire, ST5 0AE. There is onsite parking available. To speak with our team before visiting, call us on 01782 637 354.
What facilities are available at Florence House?
Florence House has 36 modern refurbished bedrooms, cosy shared lounges, landscaped gardens, a dedicated hair salon with weekly hairdressing, and welcoming dining areas serving freshly prepared meals. 24/7 care is provided throughout.
Can I visit Florence House before making a decision?
Yes, we actively encourage families to visit and see the home for themselves. Call us on 01782 637 354 or use our contact form to arrange a tour at a time that suits you. There is no obligation — we just want you to feel confident in your choice.
Is Florence House suitable for council-funded residents?
Yes. Florence House accepts both privately funded and Local Authority funded residents, subject to a needs assessment and availability. Please get in touch to discuss your specific situation with our admissions team.