Trusted as one of Stoke-on-Trent’s leading care homes for over 30 years
About Us
About Us
Our Care Homes in Stoke-on-Trent & Staffordshire
Discover compassionate, person-centred care at Florence House, The Place Up Hanley, and Agnes and Arthur, each carefully designed to provide exceptional residential care in Stoke-on-Trent.
At Safe Harbor, we’re proud to provide more than just care. Indeed, we create a sense of belonging, safety, and purpose across our care homes in Stoke-on-Trent and Newcastle-under-Lyme. Furthermore, from residential and dementia care to respite stays, our experienced teams offer support that truly puts people first.
What sets us apart is our people. Specifically, the kind, skilled professionals who bring our values to life every day.
Our Values
Together
We believe that strong relationships between team members, residents, and families produce the best trusted care. As a result, we create welcoming communities where we respect and include everyone. Whether through a shared laugh, a group activity, or a supportive conversation, we build our homes on genuine human connection.
Safe
We prioritize safety as the foundation of everything we do. Therefore, we design secure environments and create robust care plans to ensure our residents feel secure and cared for, day and night. In addition, our in-house trainer prepares our teams to the highest standards, while we continuously review our practices to protect both physical and emotional well-being.
Improving
We commit to growing every day, just like the people we support. Consequently, we invest in ongoing staff training, listen to feedback, and always look for ways to improve the experience for our residents and their loved ones.
Compassion
Care without compassion is just a task. At Safe Harbor, every resident is treated as a unique individual with their own story, needs, and preferences. You are listened to, your needs are understood, and the extra mile is gone by our team to ensure support is provided that is gentle, thoughtful, and respectful.
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Our Team
Philip Morris
Managing Director
Philip Morris
Managing Director
As Managing Director of Safe Harbor, a family-owned group of three elderly care homes in Stoke-on-Trent and Staffordshire, I bring 15 years of industry experience and a business management degree to my role. Having managed the business for five years and become Managing Director last year, I am dedicated to resident safety and service improvement, guided by our values: Safe, Together, Compassion, and Improving. I champion staff training and internal promotion, fostering a skilled, compassionate team. My mission is to ensure Safe Harbor remains a trusted, nurturing home, providing peace of mind for families and exceptional care for residents.
Anita Hopkins
Compliance Manager
Anita Hopkins
Compliance Manager
Anita Hopkins is the Group Compliance Manager at Safe Harbor Residential Care, bringing over 20 years of experience in the health and social care sector. She joined Safe Harbor 12 years ago and has progressed through every level of care leadership within the group — from Senior Care Assistant to Floor Manager, Deputy Manager, and Registered Home Manager — before being appointed Group Compliance Manager in 2022. In this role, she drives quality standards across all three Safe Harbor homes, ensuring outstanding person-centred care and full alignment with CQC and Health and Social Care guidance.
Before joining Safe Harbor, Anita delivered community-based palliative care with Douglas MacMillan Care, supporting patients and families through end-of-life care, and provided individual PA-based support for people with complex physical and mental health needs in their own homes. She is a registered member of Skills for Care and holds active memberships with several manager forums, including the Outstanding Society, attending regular meetings to ensure Safe Harbor remains aligned with the latest CQC guidance and best practice.
Anita is driven by a genuine passion for delivering outstanding, person-centred care — particularly for those who may not always have a voice. Her experience across very different care environments has reinforced her belief that quality is not just a standard to be met, but a commitment to be lived every day. She is proud to work within an organisation whose values she shares deeply — Safety, Compassion, working Together, and striving for continuous Improvement — and considers it a privilege to help uphold those values across Safe Harbor’s three homes and to support the teams who make a real difference in residents’ lives.
Lisa Bibby
Registered Manager
Lisa Bibby
Registered Manager
I have been the Registered Manager at the Place Up Hanley Care Home since September 2023. I have worked in various roles over the past 25 years in the adult social care sector.
It has been a pleasure working with The Place Up Hanley team, we have worked hard to improve the quality of care and outcomes for our residents.
Our vision is to provide opportunities for the staff team to be involved, learn, develop their skills and progress in their career. I welcome and appreciate feedback and suggestions to help the home continue to improve and go from strength to strength.
What our customers say
Florence House
‘Florence House is the best thing that has happened to my friend. She is happy, content and safe.’
Friend of Resident
The Place up Hanley
This is a brilliant place to be taken care of. The staff are absolutely brilliant.Â
Sandra E – Resident
The Place Up Hanley
‘The staff are really friendly, approachable and deliver excellent care with such compassion.’
Daughter of Resident
Florence House
‘I can’t thank you enough for the loving care your staff are showing towards not only my mum but to us as a family. Nothing is too much trouble.’
Daughter of Resident
Agnes and Arthur
‘I know my mum is safe and sound and being looked after.’
Son of Resident
Agnes and Arthur
‘The staff are very friendly and helpful. My dad is always well looked after and always very clean.
Daughter of Resident