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Privacy Policy

Privacy Policy Page

Privacy Policy

Last Updated: [28 March 2025]

Privacy Policy Page

Privacy Policy
Last Updated: [28 March 2025]

Safe Harbor Residential Homes (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the safety of any personal information you provide through our website.

We operate three residential care homes in Stoke-on-Trent and Newcastle-under-Lyme, Staffordshire, UK, and this Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with us online.

1. Who We Are

We are Safe Harbor Residential Homes, a care home group registered and operating in the United Kingdom. If you have any questions about this policy or your data, you can contact us:

Email: enquiries@safeharbor.co.uk
Phone: 01782 812 525

2. What Information We Collect

We may collect and process the following personal data when you interact with our website:

  • Contact Forms: Name, email address, phone number, and any information you choose to provide in your message.
  • Job Application Forms: Name, contact details, employment history, CV, and any additional details you provide.
  • Cookies: IP address, browser type, and usage data to help improve your website experience (see “Cookies” below).

We do not collect or process resident medical records or sensitive health information through this website.

3. How We Use Your Data

We use the information you provide to:

  • Respond to your enquiries.
  • Process job applications and communicate with applicants.
  • Improve website functionality and performance.
  • Comply with our legal obligations.

We will only use your data for the purpose for which it was collected, and we do not sell your data to third parties.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

  • Consent – for data submitted through online forms.
  • Legitimate Interest – to respond to enquiries and maintain website security.
  • Legal Obligation – for employment law compliance during recruitment.

5. Special Category Data

We do not collect health data or special category data through our website. Any such data obtained offline (e.g., during resident assessments) is handled separately and securely, in accordance with our full internal Data Protection Policy.

6. How We Store and Protect Your Data

Your personal data is stored securely on our internal systems and/or trusted third-party service providers. We apply appropriate technical and organisational measures to protect it.

We retain data only as long as necessary for the purpose for which it was collected, unless a longer retention is required by law (e.g., employment records).

7. Sharing Your Data

We may share your data with:

  • Trusted third-party providers who help operate our website or process job applications.
  • Regulatory authorities if required by law.

All third-party partners are contractually obligated to protect your data.

8. Your Data Protection Rights

Under data protection law, you have rights including:

  • The right to access your personal data.
  • The right to correct inaccurate data.
  • The right to have your data erased.
  • The right to restrict or object to processing.
  • The right to data portability (in certain circumstances).

To exercise any of these rights, please contact us using the details above.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that collect information like browser type, pages visited, and session duration.

You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy below.

We use the following types of cookies:

  • Essential Cookies – These are necessary for the website to function.
  • Analytics Cookies (Google Analytics) – These help us understand how visitors interact with our website, such as pages visited, time spent on site, and device/browser types. This information is anonymised and used only to improve our services.

We do not use cookies to track you across other websites or to collect sensitive personal information.

You can manage your cookie preferences or disable cookies at any time through your browser settings. If you disable cookies, some website features may not function properly.

10. How to Contact Us

If you have any concerns about your data or this policy, please contact:

Data Protection Officer (if applicable): Phil Morris
Email: enquiries@safeharbor.co.uk

11. How to Complain

If you are unhappy with how we’ve handled your data, you can contact the UK’s data protection authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Phone: 0303 123 1113