Best Care home in Stoke-on-Trent and Newcastle-under-Lyme, Staffordshire
About Us
About Us
Our Care Homes in Stoke-on-Trent & Staffordshire
Discover compassionate, person-centred care at Florence House, The Place Up Hanley, and Agnes and Arthur, each designed to be the best care home in Stoke-on-Trent.
At Safe Harbor, we’re proud to provide more than just care, we create a sense of belonging, safety, and purpose across best care home in Stoke-on-Trent and Newcastle-under-Lyme. From residential and dementia care to respite stays, our experienced teams offer support that truly puts people first.
What sets us apart is our people, the kind, skilled professionals who bring our values to life every day.
Our Values
Together
We believe that strong relationships between team members, residents, and families produce the best care. Together, we create welcoming communities where we respect and include everyone. Whether through a shared laugh, a group activity, or a supportive conversation, we build our homes on genuine human connection.
Safe
We prioritize safety as the foundation of everything we do. We design secure environments and create robust care plans to ensure our residents feel secure and cared for, day and night. Our in-house trainer prepares our teams to the highest standards, while we continuously review our practices to protect both physical and emotional well-being.
Improving
We commit to growing every day, just like the people we support. This means we invest in ongoing staff training, listen to feedback, and always look for ways to improve the experience for our residents and their loved ones.
Compassion
Care without compassion is just a task. At Safe Harbor, every resident is treated as a unique individual with their own story, needs, and preferences. You are listened to, your needs are understood, and the extra mile is gone by our team to ensure support is provided that is gentle, thoughtful, and respectful.
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Our Team
Phil Morris
Managing Director
Phil Morris
Managing Director
As Managing Director of Safe Harbor, a family-owned group of three elderly care homes in Stoke-on-Trent and Staffordshire, I bring 15 years of industry experience and a business management degree to my role. Having managed the business for five years and become Managing Director last year, I am dedicated to resident safety and service improvement, guided by our values: Safe, Together, Compassion, and Improving. I champion staff training and internal promotion, fostering a skilled, compassionate team. My mission is to ensure Safe Harbor remains a trusted, nurturing home, providing peace of mind for families and exceptional care for residents.
Anita Hopkins
Compliance Manager
Anita Hopkins
Compliance Manager
Anita began her career as a care assistant and has over 20 years of experience in care homes and the community, with a focus on dementia and palliative care. She holds a degree in complementary therapy and a Level 5 qualification in Health and Social Care. Anita joined Safe Harbor in 2015, progressing to Registered Manager in 2017 and later Group Compliance Manager in 2022. She is passionate about mentoring teams, driving quality, and sharing best practices to achieve outstanding, compassionate care across the group.
Lisa
Registered Manager
Lisa
Registered Manager
I have been the Registered Manager at the Place Up Hanley Care Home since September 2023. I have worked in various roles over the past 25 years in the adult social care sector.
It has been a pleasure working with The Place Up Hanley team, we have worked hard to improve the quality of care and outcomes for our residents.
Our vision is to provide opportunities for the staff team to be involved, learn, develop their skills and progress in their career. I welcome and appreciate feedback and suggestions to help the home continue to improve and go from strength to strength.
What our customers say
Florence House
‘Florence House is the best thing that has happened to my friend. She is happy, content and safe.’
Friend of Resident
The Place up Hanley
This is a brilliant place to be taken care of. The staff are absolutely brilliant.
Sandra E – Resident
The Place Up Hanley
‘The staff are really friendly, approachable and deliver excellent care with such compassion.’
Daughter of Resident
Florence House
‘I can’t thank you enough for the loving care your staff are showing towards not only my mum but to us as a family. Nothing is too much trouble.’
Daughter of Resident
Agnes and Arthur
‘I know my mum is safe and sound and being looked after.’
Son of Resident
Agnes and Arthur
‘The staff are very friendly and helpful. My dad is always well looked after and always very clean.
Daughter of Resident